SURFDRY Frequently Asked Questions (FAQ)

  • Who is SURFDRY for?
  • What's your warranty policy?
  • How long will it take to receive my order?
  • What's your refund policy?
  • How do I return my SURFDRY?
  • What countries do you ship to?
  • Why is SURFDRY Original so quiet? Does it really work?
  • Shall I use it indoors?
  • How does it work?
  • How do I know it will work?
  • How long does it take to dry a wetsuit?
  • Will it dry my wetsuit faster than just hanging it?
  • Does SURFDRY dry the inside of the wetsuit too?
  • Does it damage your wetsuit?
  • What's the best way to attach it?
  • Can I use it outside?
  • Is it like a hairdryer?
  • Doesn't it need to be heated?
  • Does it make noise?
  • Is it dangerous?
  • Can I use it on gloves, boots and hoods?
  • Are there different modes?
  • Does it work on every wetsuit?
  • Is it safe for all wetsuit brands and thicknesses?
  • Do I need to buy a battery pack?
  • Wil the SURFDRY permanently stretch the ankles or wrists of my wetsuit?
  • Can I use it for other gear?
  • Can I travel with it?
  • Why does the opposite arm of my wetsuit take so long to dry?
  • Why am I not finding exit airflow?
  • I don't have a good indoor drying location. What do you suggest?
  • Can I rinse my gear with SURFDRY already inserted?
  • What happens when gravity draws water down the suit in to SURFDRY?
  • I noticed that there are two settings one for booties and one for wetsuit. Is there a different fan setting?
  • Is there any differences between these two settings?
  • Will SURFDRY stretch out the openings in my wetsuit?
  • As my wetsuit continues to drip dry, will the SURFDRY unit get damaged?
  • Is my SURFDRY airflow set up correctly for a thick wetsuit?

GENERAL QUESTIONS

Who is SURFDRY for?

Here are just some of the people SURFDRY is for:

  • Daily surfers + wetsuit wearers, daily bootie wearers
  • Dawn patrol riders
  • Cold-water or winter surfers
  • Commercial and recreational divers, swimmers, triathletes, kayakers, canoers, SUPers, Foilers, windsurfers, kiters, and many more!
  • Families with multiple wetsuits and / or booties
  • Anyone tired of starting the day in wet gear

What's your warranty policy?

If you have any technical issues with the product then please contact us so we can help you troubleshoot. In the event we can't find a solution then we'll send you a replacement SURFDRY. Our warranty is a 180-day manufacturer defect and from purchase date.

How long will it take to receive my order?

We ship from 5 warehouses around the United States.  We are told to expect 1 to 3 day shipping within the Continental United States.  We now offer worldwide shipping to most countries as well!

 

What's your refund policy?

We offer a 60-day, no stress, no question refund policy on unopened products. If you decide you don't want to use it or someone doesn't like it, you can send it right back to us. See more information here.

How do I return my SURFDRY?

Contact Us and we'll help you out. Let us know please what led to your asking to return SURFDRY.

What countries do you ship to?

 

 

We offer worldwide shipping to most countries:

Afghanistan Afghanistan
Algeria Algeria
Andorra Andorra
Anguilla Anguilla
Antigua & Barbuda Antigua & Barbuda
Argentina Argentina
Aruba Aruba
Ascension Island Ascension Island
Australia Australia
Austria Austria
Bahamas Bahamas
Bahrain Bahrain
Bangladesh Bangladesh
Barbados Barbados
Belgium Belgium
Belize Belize
Bermuda Bermuda
Bhutan Bhutan
Bolivia Bolivia
Bosnia & Herzegovina Bosnia & Herzegovina
Botswana Botswana
Brazil Brazil
Brunei Brunei
Bulgaria Bulgaria
Cambodia Cambodia
Cameroon Cameroon
Canada Canada
Cape Verde Cape Verde
Chile Chile
China China
Colombia Colombia
Congo - Brazzaville Congo - Brazzaville
Costa Rica Costa Rica
Côte d’Ivoire Côte d’Ivoire
Croatia Croatia
Curaçao Curaçao
Cyprus Cyprus
Czechia Czechia
Denmark Denmark
Dominica Dominica
Dominican Republic Dominican Republic
Ecuador Ecuador
Egypt Egypt
El Salvador El Salvador
Equatorial Guinea Equatorial Guinea
Eritrea Eritrea
Estonia Estonia
Eswatini Eswatini
Ethiopia Ethiopia
Finland Finland
France France
Gabon Gabon
Germany Germany
Ghana Ghana
Greece Greece
Grenada Grenada
Guadeloupe Guadeloupe
Guatemala Guatemala
Guernsey Guernsey
Guinea Guinea
Guyana Guyana
Haiti Haiti
Honduras Honduras
Hong Kong SAR Hong Kong SAR
Hungary Hungary
India India
Indonesia Indonesia
Iraq Iraq
Ireland Ireland
Isle of Man Isle of Man
Israel Israel
Italy Italy
Jamaica Jamaica
Japan Japan
Jersey Jersey
Jordan Jordan
Kenya Kenya
Kuwait Kuwait
Latvia Latvia
Lebanon Lebanon
Libya Libya
Liechtenstein Liechtenstein
Lithuania Lithuania
Luxembourg Luxembourg
Macao SAR Macao SAR
Madagascar Madagascar
Malawi Malawi
Malaysia Malaysia
Maldives Maldives
Malta Malta
Martinique Martinique
Mauritius Mauritius
Mexico Mexico
Moldova Moldova
Monaco Monaco
Morocco Morocco
Mozambique Mozambique
Namibia Namibia
Nepal Nepal
Netherlands Netherlands
New Zealand New Zealand
Nicaragua Nicaragua
Niger Niger
Nigeria Nigeria
Norway Norway
Oman Oman
Pakistan Pakistan
Panama Panama
Paraguay Paraguay
Peru Peru
Philippines Philippines
Poland Poland
Portugal Portugal
Qatar Qatar
Réunion Réunion
Romania Romania
San Marino San Marino
Saudi Arabia Saudi Arabia
Senegal Senegal
Singapore Singapore
Sint Maarten Sint Maarten
Slovakia Slovakia
Slovenia Slovenia
South Africa South Africa
South Korea South Korea
Spain Spain
Sri Lanka Sri Lanka
St. Barthélemy St. Barthélemy
St. Kitts & Nevis St. Kitts & Nevis
St. Lucia St. Lucia
St. Martin St. Martin
St. Pierre & Miquelon St. Pierre & Miquelon
St. Vincent & Grenadines St. Vincent & Grenadines
Suriname Suriname
Sweden Sweden
Switzerland Switzerland
Taiwan Taiwan
Tanzania Tanzania
Thailand Thailand
Togo Togo
Trinidad & Tobago Trinidad & Tobago
Tristan da Cunha Tristan da Cunha
Tunisia Tunisia
Turkmenistan Turkmenistan
Uganda Uganda
Ukraine Ukraine
United Arab Emirates United Arab Emirates
United Kingdom United Kingdom
United States United States
Uruguay Uruguay
Vanuatu Vanuatu
Vietnam Vietnam
Zambia Zambia
Zimbabwe Zimbabwe

SURFDRY Product

Why is SURFDRY Original so quiet? Does it really work?

SURFDRY Original is engineered for Indoor Drying!  Who wants to bring a helicopter inside their home?  Rest assured the ultra-quiet, low airflow is a feature, not a failure!

We built our own data acquisition systems to digitally track drying performance down to 1gram of moisture.  This allowed various product decision making based on data.  We found with ambient air drying, low speed fans are ideal.

SURFDRY fans are optimized for near-silence, efficiency and performance!  This is fully intentional and not a compromise.

Shall I use it indoors?

Yes! For best results we suggest using your SURFDRY in a well-ventilated, warm and dry room. The drying efficiency and times is affected by the air conditions in the room and thickness of your gear. You can read more about this here. Avoid using the SURFDRY in small rooms with limited ventilation (like a shower cubicle).

How does it work?

SURFDRY is designed to create internal airflow loops.  Warm and dry (ambient indoor) fresh air is drawn into the wetsuit (or booties), and that fresh air absorbs moisture from inside the material as it circulates. This moist air exhausts from the wetsuit or booties. You can read more information by viewing our Product Explainers.

How do I know it will work?

We've carried out extensive testing of the product tracking drying performa down to 1 gram of water, and the science is well-documented. We also have a series of tips to improve the efficiency of drying your wetsuit.

How long does it take to dry a wetsuit?

The time it takes to make a wetsuit dry to the touch depends on many variables.  This includes:  the environmental conditions of the drying room and the neoprene type, style, size and thickness of wetsuit and even whether a suit has a liner.  We aim for dry overnight as this is typically achievable under most indoor conditions. 

Will it dry my wetsuit faster than just hanging it?

SURFDRY accelerates and completes gear drying. We've carried out extensive testing using custom build data acquisition equipment and you can see detailed information here. The equipment is accurate to 1 gram of weight and tracks ambient conditions like Temperature and Humidity.

Does SURFDRY dry the inside of the wetsuit too?

Yes — SURFDRY circulates warm air through the arms, legs, and torso, drying inside and out simultaneously. You’ll never have to turn your suit inside out to complete the drying process again.

Does it damage your wetsuit?

SURFDRY is designed to work with every wetsuit and to extend the life of through removing residual moisture. The connection to the wetsuit is designed to minimize stretching on the wrist and ankle seals. Most wetsuit manufacturers warn against hanging wetsuits from the shoulders to avoid stretching, so it's best to fold your wetsuit at the waist for drying.

What's the best way to attach it?

The most effective way to dry your wetsuit is to fold it in half and attach one SURFDRY unit to a wrist, and the other to an ankle. You can see a diagram here.

Can I use it outside?

Yes. You can use your SURFDRY outside. Weather apps will provide local dew point. We recommend drying out of the sun and as far above the dew point as possible.  As outdoor conditions approach the dew point (within 5F), it is recommended to move to a warm, indoor drying location.

Is it like a hairdryer?

SURFDRY Original is optimized for indoor and overnight drying. It is ultra-quiet, providing light airflow and without heat. It uses about 1/1000th the power of a hairdryer.  There are similarities in that both have a fan and are intended to remove moisture.

Doesn't it need to be heated?

SURFDRY Original is not heated - for overnight, indoor drying it is not necessary to heat the air that enters the wetsuit or booties as long as the drying conditions are suitable.

Does it make noise?

SURFDRY units are almost silent, in fact some people are not sure they are running based on sound. The fans' spinning is obvious. We used our data acquisition equipment to optimize fan speed and noise for indoor drying.

Is it dangerous?

There's no danger posed by SURFDRY Original - it is running at an extremely low voltage (USB / 5V). Do keep loose hair away from the spinning fan. The fan blades are protected within the housing, however.

Can I use it on gloves, boots and hoods?

SURFDRY is designed for use with wetsuits, booties and gloves. Hooded suits will also benefit from SURFDRY given additional drying action. A separate hood could be dried standalone with a rubber band or similar attaching SURFDRY. SURFDRY may be used in creative ways!

Are there different modes?

There are two modes: wetsuit and bootie. When you attach the SURFDRY to a bootie the moist air needs to exit to dry. To manage that, the bootie mode opens an outlet which allow moist air to exit SURFDRY adjacent to the main housing. You can see more information on that here.

Does it work on every wetsuit?

It has been tested extensively on an array of full wetsuits. Suits with both short arms and short legs may pose a challenge, depdending upon arm and thigh diameters. SURFDRY attaches to nearly any suit ankle or wrist.

Is it safe for all wetsuit brands and thicknesses?

Absolutely. SURFDRY uses low, controlled airflow and temperature that won’t damage neoprene or seams. Safe for all major wetsuit brands, from 2mm summer suits to 6mm winter suits.

Do I need to buy a battery pack?

You can power your SURFDRY via a USB-C wall adapter or portable USB-C battery pack. If you're using a battery pack there are many great options; we recommend one which supports USB-C standard.  A 10000mAh (very small) battery pack will power a pair of SURFDRY/ 50 to 70 hours.

You can learn more here.

Wil the SURFDRY permanently stretch the ankles or wrists of my wetsuit?

The SURFDRY nozzles are specifically designed with a diameter that avoids over-stretching your wetsuit, but keeps them securely in place. The funnel design ensures that the rim of the device sits beyond the seal of your wetsuit, with the seal sitting unstretched at the narrow end of the nozzle. In 15 months of iterative testing, we’ve found no permanent changes to any wetsuits.

Can I use it for other gear?

Yes — clever customers use using SURFDRY for booties, gloves, hiking shoes, running shoes, even ski boots, bags and more.
Anything damp and hard to dry would be a fit for SURFDRY.

Can I travel with it?

Definitely. SURFDRY is lightweight, compact, and easy to pack. Nesting the units makes it even more compact! Many users take it on surf trips or use it in vans with a portable USB power bank.

Why does the opposite arm of my wetsuit take so long to dry?

Air, like other fluids takes the path of least resistance. We've found often the suit neck becomes the primary exit point. A chip clip or similar used to pinch off neck outlet airflow will force air to exit the opposite wrist from SURFDRY.

Why am I not finding exit airflow?

In some suits, especially those with inside fur lining, hold tremendous amounts of water. We've found the water laden, heavy material can pinch airflow handicaping drying. Creating a large wrinkle or gather in the material to allow continuous airflow loops enables drying. The same strategy can work at arm and leg attachment points when they pinch. Once you adjust for outlet airflow you accelerate and complete the drying cycle!  The method should be repeatable.

I don't have a good indoor drying location. What do you suggest?

A good target temperature is 65F and up for ambient air drying. We're aware of users drying in cool garages, but adjacent to hot water heaters. Others, wait for dripping to cease and bring inside to an indoor bathroom. Others use a small space heater to heat a closet or shed to 65F. If none of those exist, we just might have other products to solve.

Can I rinse my gear with SURFDRY already inserted?

No. SURFDRY is manufactured to be a robust, reliable solution and > ten of thousands of hours of drying. It is not designed to be submerged. We recommend letting most or all of the dripping to cease before inserting SURFDRY.

What happens when gravity draws water down the suit in to SURFDRY?

You will observe this as well.  Water exits rubber or neoprene around the SURFDRY is on the outside of the unit by way of surface tension. We've thoroughly tested this. In the unlikely event water or moisture enters the device, all components except the fan are sealed to prevent damage. We also did a ton water damage and corrosive testing in a "fan torture chamber" where the highest moisture levels were applied and maintained (imagine a small, sealed chamber with a humidifier). From that testing we decided to apply a specialized coating to the electrical components of the fan to mitigate moisture damage.

QUESTIONS FROM SURFDRY USERS

I noticed that there are two settings one for booties and one for wetsuit. Is there a different fan setting?

There is only one speed for the fan.  We optimized it for:

  1. drying performance
  2. battery life
  3. near-silent operation

Is there any differences between these two settings?

The key difference is for airflow and moisture to exit what you are drying. For a surf bootie, a shoe/boot, a glove/mitten...there is only one opening with a dead end, whereas a wetsuit, pants or a jacket all have multiple openings.

The boot setting opens up exhaust ports and the venting on the end of the nozzles - you can see the orange color inside when it is on the bootie setting - to enable airflow and moisture to exit when there is just one opening and a dead end space, like for a shoe or glove.

Will SURFDRY stretch out the openings in my wetsuit?

The diameter of the SURFDRY nozzles aggressively step down. We suggest when SD is installed in wetsuit wrists or ankles that each is fully seated against the next nozzle or main housing.

The much smaller diameter is intended to keep pressure off the wetsuit ankle and wrist seals, but the larger diameter engages with neoprene above the seal. The units stay in place nicely.

In 15 months of iterative testing, we’ve found no permanent changes to ANY suits.

As my wetsuit continues to drip dry, will the SURFDRY unit get damaged?

Regarding water damage, do not worry about that. You will observe this as well, but the way excess water exits rubber or neoprene around the SURFDRY is on the outside of the unit by way of surface tension. We've thoroughly tested this.

In the unlikely event water or moisture enters the device, all components except the fan are sealed to prevent damage. We also did a ton water damage and corrosive testing in a "fan torture chamber" where the highest moisture levels were applied and maintained (imagine a small, sealed chamber with a humidifier). From that testing we decided to apply a specialized coating to the electrical components of the fan to mitigate moisture damage.

Is my SURFDRY airflow set up correctly for a thick wetsuit?

On a very thick wetsuit such as a 6/5 (and the same is true for all wetsuits) ensure that you feel a small amount of exit airflow opposite SURFDRY. If you do not, then find where the suit is either pinched or folded/pressed together inhibiting the airflow.